TERMS AND CONDITIONS
Who You Are Contracting With
Your purchase, enrolment in, and use of products, services, and events (“Programs”) offered by Crew Connection, including your access to crewconnection.co.uk and its subdomains (the “Site” or “Sites”), are subject to these Terms and Conditions.
Crew Connection operates through two group entities. If you are a US-based client, you are contracting with Crew Connection Inc, a corporation incorporated under the laws of the State of Delaware, United States, with its principal place of business at 131 Continental Dr, Suite 305, Newark, DE 19713, United States, regardless of which Program or package you are enrolled in. All other clients including UK, EU, and rest-of-world clients are contracting with Crew Connection Ltd, a company registered in England and Wales under company number 15588128, with its registered office at Unit 15 Somerville Court, Trinity Way, Adderbury, Oxon, OX17 3SN, United Kingdom.
References in these Terms to “Service Provider,” “we,” “us,” or “our” mean whichever of these two entities applies to you, as described above and as confirmed in your signed Services Agreement. If you purchase or enroll in a Program for use by another person, these Terms and Conditions govern both you and that individual (collectively “You” or “you”). By using the Site, you agree to be bound by these Terms and Conditions, which constitute an agreement between the applicable Service Provider entity and You.
1. One Person, One Program
You agree that only one person will use each Program you purchase from the Service Provider. The Service Provider may restrict access to your Program with no refund provided if it believes the Program is being used by more than one person. In such a case, if indeed only one person was using the Program, the Service Provider will restore the Program.
2. Children and Safeguarding
Where an Athlete is under 18, the contracting party ("Client") must be their parent or legal guardian, who is responsible for enrolment, payment, and compliance with these Terms and the applicable Services Agreement on the Athlete's behalf. Athletes may provide information to the Service Provider and participate in Programs only with the consent of their parent or guardian.
All use of the Program is subject to the safeguarding terms set out in the applicable Services Agreement, which apply to all clients and Athletes, including the Service Provider's duty to report (not investigate) welfare concerns and its right to pause, reassign, or terminate services to uphold safeguarding standards. Additional, minor-specific requirements — including parental/guardian involvement in communications and in-person session supervision — apply where the Athlete is under 18.
3. Program Fees
You agree to make full payment for Programs in the amount(s) listed in your Services Agreement with the applicable Service Provider entity. Payment must be completed before commencing the Program, unless you participate in a Service Provider-approved instalment payment.
4. Privacy Policy
Our privacy policy may be found here: crewconnection.co.uk/privacypolicy.
5. Refunds
Program fees (i.e. fees for our coaching, recruiting, and advisory packages) are non-refundable, except as expressly stated in your signed Services Agreement.
ID Camps are a separate offering and are governed by their own ID Camp Terms and Conditions, which set out the applicable cancellation and refund policy for camp bookings. In the limited circumstances where a refund is due under those terms and the relevant fees were paid by someone other than the registrant (for example, a parent, guardian, or sponsor paying on the registrant’s behalf), the refund will be paid to whoever made the original payment, and will not exceed the amount the Service Provider actually received.
6. Intellectual Property
All Programs, including Sites and Apps, are owned by the Service Provider and its licensors. Programs are for your personal and non-commercial use only. You may not enrol in or use any Program for the benefit of any competitor of the Service Provider. Programs may not be shared, re-sold, reproduced, re-published, modified, transferred, or distributed in any way without the Service Provider’s prior written permission. All materials, video, audio, text, questions, explanations, diagrams, images, animations, and other content that You receive or have access to during your Program (collectively “Program Content”) are protected by copyright law and belong to the Service Provider and its licensors. You may not download, record, screenshot, copy, or reproduce Program Content in any way. The trademarks, service marks, designs, and logos displayed in Programs are the registered and unregistered trademarks of the Service Provider, the Service Provider’s licensors, and third-party sellers and may not be used without the Service Provider’s prior written permission. The Service Provider grants you a limited, personal, non-exclusive, revocable, and non-transferable licence to access Program Content during the access period of your Program.
7. Links
You may be able to link from the Site to third-party websites, and third-party websites may link to the Site (“Linked Sites”). You acknowledge and agree that the Service Provider has no responsibility for the content, products, services, advertising, or other materials provided by or through Linked Sites, even if they are owned or run by affiliates of the Service Provider. Links to Linked Sites do not constitute an endorsement or sponsorship by the Service Provider.
8. User Content
If You submit comments, photos, and other content to us (“User Content”) through Sites, social media communities, survey responses, email, or otherwise, You grant the Service Provider an irrevocable, royalty-free, perpetual, transferable licence to use, modify, create derivative works from, publish, display, and sublicense User Content, in whole or in part, in any format and on any platform either now known or hereinafter invented, and to associate User Content with your name and/or likeness. You are solely responsible for your User Content and represent that You have the right to submit it and to grant the licence described above.
9. Mobile Devices, Phone Calls, and SMS
If You provide the Service Provider with a telephone number, You agree that the Service Provider may contact You about your Program and other Programs and opportunities by telephone and/or text message. Standard messaging, data, and other fees may be charged by your carrier.
10. Program Changes
The Service Provider frequently updates, revises, and modifies Programs, including Program Content, features, and services. The Service Provider reserves the right to make changes to the Program at any time, subject to such changes not materially degrading the Program.
11. Technical Requirements
You will be responsible for meeting and maintaining the minimum technical requirements to access certain features of your Program, including internet access, for which the Service Provider is not responsible.
12. Student Code of Conduct
The Service Provider may remove from Programs any Athlete whom it deems, in its discretion, to be disruptive to the learning environment, dangerous to other participants or staff, to have acted without dignity and respect toward staff, mentors, or other participants, to have violated any intellectual property rights of the Service Provider or others, or to have engaged in academic misconduct. Athletes removed for violations of this Code of Conduct are not eligible for refunds.
13. International Students
If You study in the U.S. on an international student visa, You are responsible for complying with all the terms of that visa, including timely departure from the U.S.
14. Disclaimer and Limitation of Liability
PROGRAMS ARE PROVIDED “AS IS,” AND THE SERVICE PROVIDER DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. IN NO EVENT SHALL THE SERVICE PROVIDER BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES. IN NO EVENT WILL THE SERVICE PROVIDER’S TOTAL LIABILITY TO YOU EXCEED THE AMOUNTS PAID BY YOU FOR YOUR PROGRAM.
The Programs do not guarantee admission to any university or college, athletic recruitment, or scholarship outcome, and are designed to provide information and guidance only. The Service Provider is not associated with any university or college admissions board, university, college, or any of its affiliates.
15. Governing Law and Dispute Resolution
(a) Crew Connection Inc clients. Where you are contracting with Crew Connection Inc, any dispute arising from or relating to this Agreement, other than claims for injunctive relief to protect intellectual property or confidentiality, shall be resolved by binding, individual arbitration administered under the American Arbitration Association's Consumer Arbitration Rules, rather than in court, and may not be brought as a class, consolidated, or representative action. The arbitration shall take place in the State of Delaware, or remotely by agreement of the parties. This Agreement is governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
(b) Crew Connection Ltd clients. Where you are contracting with Crew Connection Ltd, any dispute arising from or relating to this Agreement, other than claims for injunctive relief to protect intellectual property or confidentiality, shall be resolved by binding arbitration before a single arbitrator under the Arbitration Act 1996, with the seat of arbitration in England. This Agreement is governed by and construed in accordance with the laws of England and Wales. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
16. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
17. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior version, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.
18. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and the applicable Service Provider entity.
19. Tax
Fees for our Programs (coaching, recruiting, and advisory packages) are tax-inclusive, as set out in your Services Agreement — inclusive of applicable UK VAT for Crew Connection Ltd clients, and inclusive of applicable US sales, use, or similar taxes for Crew Connection Inc clients. No additional tax will be charged on top of the quoted Program fee.
For ID Camps and any other purchases not covered by a signed Services Agreement, applicable taxes will be stated at checkout.
20. Miscellaneous
These Terms and Conditions, together with your signed Services Agreement, supersede all prior oral or written agreements and constitute the entire agreement between the parties. Terms cannot be changed or modified orally. If any provision is found to be unenforceable for any reason, it shall be limited to make it enforceable to the maximum extent permitted by law, and the remainder shall continue in full force and effect.
21. Changes to These Terms and Conditions
The Service Provider reserves the right to change these Terms and Conditions at any time. You will be bound by any changes from the first time you use the Program you purchased following the changes.
22. Email Subscription
By agreeing to these Terms and Conditions, you agree to receive promotional materials and email communications from the Service Provider, and may opt out at any time.
23. Contact
All comments, queries, and requests relating to these Terms and Conditions should be addressed by email to crew@crewconnection.co.uk
Crew Connection Ltd, Unit 15 Somerville Court, Trinity Way, Adderbury, Oxon, OX17 3SN, United Kingdom
Crew Connection Inc, 131 Continental Dr, Suite 305, Newark, DE 19713, United States